Articles about USPS service performance, measurement, and reporting.
Though spun to appear as improving service performance, the Postal Service has announced a proposal to further reduce service standards so it can eliminate afternoon collections nationally. The announcement preceded a planned webinar to discuss the proposal in advance of filing for an advisory opinion from the Postal Regulatory Commission. Though the USPS is overtly committed to going through the…
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The popular perception may be that trackable mailpieces are scanned when deposited, during processing, and at delivery and that, in turn, the places, dates, and times reported by the Postal Service are accurate reflections of real events, including where and when they occurred. However, a situation reported by a Mailers Hub subscriber not only suggests that perception is incorrect, but…
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A bill introduced in the Senate last May, and last week in the House, would ban additional pricing authority for Periodicals unless the Postal Service can improve service for the class. S 4378, titled the Deliver for Democracy Act, was introduced May 21 by Senator Peter Welch (VT) with eight bipartisan cosponsors. The companion House bill was introduced July 23…
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In an order issued July 2, the Postal Regulatory Commission opened a rulemaking to evaluate the Postal Service’s service performance measurement system. As is reported regularly in Mailers Hub News, the current system does not measure service on a significant portion of the mailstream. In PQII/FY2024 (January-March), for example, only 63.81% of First-Class Mail (all commercial rate), 72.37% of Marketing…
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Congressional politicians continue to signal their displeasure over aspects of Postmaster General Louis DeJoy’s 10 Year Plan insofar as it impacts processing facilities. The latest example is the statement of the House Committee on Appropriations contained in its report on the Financial Services And General Government Appropriations Bill, 2025, approved by the committee on June 13. Some were local issues…
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As Postmaster General Louis DeJoy presses on with his Plan to transform the Postal Service’s collection, processing, transportation, and delivery networks, an audit of the first regional processing and distribution center opened under his Plan found a wide variety of problems. The OIG summarized the transition of operations into the new RPDC: “In July 2023, the Postal Service completed the…
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As the Postal Service was accelerating its repurposing and consolidation of mail processing operations, it became known that one facility that would be affected was the Missoula (MT) P&DC. Under the network realignment plan, it would be downgraded to a Local Processing Center, handling only mail destinating in its service area. Outgoing volume would be trucked nearly 200 miles over…
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Under Postmaster General Louis DeJoy, and in conformance with his 10-Year Plan, the Postal Service has obsessively pursued measures to fill trucks and reduce transportation, all in the name of “efficiency.” Initially called “Optimized Collections,” but since renamed the “Local Transportation Optimization,” the initiative’s objective is the same: run only one trip from the processing facility to local post offices…
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Despite regular claims of “steady” service, the Postal Service’s own data shows that the only steadiness of service is in its worsening. Though the agency has granular service performance data, by weeks and months if not days; by geographic area if not by ZIP Code and processing facility; and by specific products within the classes of mail, what it chooses…
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The article below was written by Dave Lewis for the SnailWorks September newsletter, and reprinted with permission. When you are looking at USPS service performance a week at a time it can be hard to detect trends. You really need to step back and look at larger time spans to get some definition. SnailWorks began measuring aggregate data in May…
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