Articles about USPS service performance, measurement, and reporting.
Sometimes it might be better to retain a working process rather than implement something else. The article below is a report from one of our subscribers, and illustrates a situation in which a practical ad hoc solution was ended simply because it wasn’t “official.” If only the Postal Service would operate like a business! Here is the perfect example of…
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Nearly three years into the reign of Louis DeJoy as Postmaster General, many in the commercial mail production business have conceded that their irrelevance to Postal Service leadership is now nearly total. Accordingly, what they think or need matters virtually not at all at L’Enfant Plaza, and, as a result, we’re all just along for the ride. Where that ride…
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Though the Postal Service has issued its PQ IV service performance data, it remains questionable whether the reported figures truly represent the service experience of the associated class or category of mail. Significant quantities of mail remain not “in measurement” for any of several reasons, but the leading causes are “long haul,” “no piece scan,” and “no start-the clock.” The…
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A proposed rule published by the Postal Regulatory Commission in the September 30 Federal Register seeks to enhance the information provided by the Postal Service’s periodic reports about service performance. Background In an earlier advance notice of proposed rulemaking, published in the May 2 Federal Register, the PRC proposed “… revisions to existing annual and periodic service performance reporting requirements for the Postal Service’s market-dominant…
Read MoreFor the last seven months of 2021, the Postal Service’s public relations office has issued weekly releases touting service performance improvements. However, a closer look at those releases suggests that, while the authors’ purpose seems to be to create a perception of improvement, that scenario isn’t supported by their own data, and shows a trend that actually isn’t as impressive as they…
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