Articles about USPS service performance, measurement, and reporting.
After the House Subcommittee on Government Operations heard from the Postal Regulatory Commission on June 4, and the Senate Homeland and Governmental Affairs reviewed two nominees to be governors of the Postal Service on June 17, the postal trifecta was completed when Postmaster General David Steiner appeared before the Senate committee on June 24. Statements Neither the PMG’s opening remarks…
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After last week’s Congressional hearing, anyone reading the statements and hearing the comments by the Postal Regulatory Commission’s four commissioners has a thorough summary of the PRC’s perspectives about the Postal Service. Collectively, their observations about USPS finances, operations, and service were not positive, and generally traced the source of their concerns to the 10-Year Plan initiated five years ago…
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On June 4, the four current members of the Postal Regulatory Commission testified before the House Subcommittee on Government Operations. Though the hearing was captioned simply as a hearing with the commissioners, its primary purpose was to learn their perspective on the state of the Postal Service and related issues. In both their written testimony and responses to questions from…
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As an organization established to serve commercial mail producers, we’re sometimes asked why we’re concerned about the Postal Service’s Regional Transportation Optimization program, which primarily impacts retail customers. Our answer is simple: RTO violates the fundamental principle of universal service. By arbitrarily differentiating between those customers within a certain distance from a regional processing and distribution center and those farther…
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Watching PMG David Steiner testify before the House Subcommittee on Government Operations last week made some impressions, good and bad, and perpetuated concerns over conditions not being addressed. The hearing was in a large room with the subcommittee leadership sitting on the top row, above many other empty rows, looking at the witnesses some distance below. The more unusual element…
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The practice of regime change – one way or another – has gained a certain popularity of late. Usually the initial change is replacement of the person at the top, followed by a winnowing of those in subordinate positions until holdovers from the prior regime have left – one way or another. Fortunately, the US had an orderly process for…
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In an example of what’s-old-is-new-again, the Postal Service announced on December 17 that it will be taking bids from shippers who want the agency to provide last-mile delivery. Details of the program will be disclosed “in the coming months,” with winning bidders being selected “in the second calendar quarter” of 2026 and service beginning the quarter after that, i.e., in…
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There’s an old expression to the effect that “If you’re a hammer, every problem is a nail.” In other words, people tend to view a problem, and approach its solution, in the context of their own experience. Applying this to the Postal Service, former postmaster general Louis DeJoy was a trucking guy, experienced in moving full trucks of boxes from…
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On November 24, the Postal Service published Postmarks and Postal Possession, its final rule about postmarks and their meaning. While the document seeks to clarify that postmarks don’t mean what many Americans might think, it’s fifty years too late in doing so. Moreover, given its association with the Regional Transportation Initiative, it contaminates a simple statement with other more subjective…
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Sometimes it’s hard to get a straight answer. One such occasion was at the recent meeting of the Mailers Technical Advisory Committee. In a session that included a presentation about USPS service performance, the presenter showed charts (like the one above) that, among other data, compared service in late September 2025 to what it was a year earlier. After looking…
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