Everyone likely is familiar with the saying that “you can drag a horse to water but you can’t make it drink.” Often, the saying is used as a metaphor for persons who are given opportunities but fail to take advantage of them. The implicit basis for both is that the horse – or person – either fails to understand the…
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Most people who travel for pleasure, but especially those who travel for business, have developed loyalties over the years to particular airlines, hotel chains, car rental companies, etc. Often these loyalties are reinforced by the companies’ programs – frequent flyer miles and similar points systems or affinity credit cards – that reward the customer and deter switching to another provider.…
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In the past, when a postmaster general left, that person went into retirement or found other work but had no further involvement in the Postal Service. Most would say that’s how it should be – but the departure of Louis DeJoy has been different. Having been moved out his role unceremoniously and definitely not on his schedule, some people might…
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It’s doubtful that anyone doesn’t know the meaning of the analogy that something is “like putting lipstick on a pig.” With no offense intended to pigs, it simply means that the fundamental nature of something isn’t changed or improved by the addition of superficial or cosmetic devices. The analogy applies to the recent press release (and accompanying Industry Alert and…
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Consumers may be confused by what the Postal Service says about the delivery service they should expect. As shown on the USPS Website, Priority Mail Express “provides next-day to 2-day delivery service,” Priority Mail offers “delivery in 1-3 business days,” and USPS Ground Advantage advertises “expected delivery in 2-5 business days.” At the recent House committee hearing, PMG Louis DeJoy…
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It should finally be clear to all: the presumption that what the Postal Service considers standards for service in any way relates to the service that the average person will experience is completely wrong. As illustrated in its recent filing with the Postal Regulatory Commission, the USPS now segments its calculation of service into three pieces: from the sender to…
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Few Americans may be interested, and fewer may be observing closely, but those who are will soon see how an autocrat gets to do what he wants. To comply with statute, and allay Congressional critics – who won’t do anything anyway – the Postal Service is going through the process of seeking an advisory opinion from the Postal Regulatory Commission…
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Everyone felt a bit of relief on September 20 when the Postal Service announced it wouldn’t be raising rates next January. In the official quote included in the announcement, Postmaster General Louis DeJoy stated that “Our strategies are working, and projected inflation is declining,” and that, as a result, eliminating the January increase was possible. While the elimination of the…
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In speaking with our subscribers, a frequent and predictable topic is the price and service impacts of Postmaster General Louis DeJoy’s 10-Year Plan. At some point in such conversations comes the question of how and by whom implementation of his Plan can be slowed or stopped. The answer is simple: only two entities can do that, and neither is about…
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It’s not news that frequent price increases, declining volume, and worsening service have characterized the Postal Service as the policies of Postmaster General Louis DeJoy have been implemented. It’s also not news that these conditions have drawn increasing attention from Congress and the Postal Regulatory Commission. Nonetheless, nothing has been done – other than hearings and letters and other protestations…
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