USPS Revises Service Measurement

In a May 30 filing with the Postal Regulatory Commission, the Postal Service announced changes to its service measurement process.  As stated in the filing: “In this filing, the Postal Service provides notice to the Commission about revisions to the SPM Plan and Methodology Documents related to necessary changes to allow the Postal Service to collect and report service performance…

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Despite Lower Targets, Service Performance Worsens

PQ II/FY 2025 service performance continued an unimpressive pattern; the Postal Service’s own data reveals that most district and area scores continued to be below targets, even though the targets were significantly lower than in FY 2024. Moreover, only mail “in measurement” is reflected in USPS service scores and, for Marketing Mail, little other than destination-entered mail is measured, clearly…

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Remote Control – Commentary

In the past, when a postmaster general left, that person went into retirement or found other work but had no further involvement in the Postal Service.  Most would say that’s how it should be – but the departure of Louis DeJoy has been different. Having been moved out his role unceremoniously and definitely not on his schedule, some people might…

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Another Board Vacancy Adds to the Speculation

There’s another vacancy on the Postal Service’s Board of Governors: Robert Duncan resigned effective March 27.  According to his letter of resignation that was included in the Postal Service’s press release, Duncan is now “coping with a chronic and progressive health condition that is preventing me from giving this role the full time and attention it deserves.” A supporter of…

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USPS Rejects PRC Advice, Proceeds with Service Changes

In perhaps the least surprising announcement since the last rate case, on February 26 the Postal Service stated it would proceed with implementing the network and service standard changes it revealed last October 4 in a filing with the Postal Regulatory Commission. That 55-page filing, seeking an advisory opinion from the PRC, explained how the USPS is reorganizing its processing…

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The Other Side of the Story

Last September 11, the Postal Service issued an Industry Alert announcing that it would end or revise its negotiated service agreements with package consolidators, notably ending discounts for destination entry of parcels.  In the press release notifying the public, Postmaster General Louis DeJoy was quoted as stating: “… to more effectively utilize our network and realize enhanced economies, we no…

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Closing but Not Closing

Post offices nationwide have typically served two purposes: retail in the front and carrier operations in the back.  Though some small offices in rural areas may have only a few or no carriers, larger towns and cities, as well as stations and branches of large post offices, more frequently have both. As Postmaster General Louis DeJoy has advanced his 10-Year…

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Perception vs Reality

Very few – if any – regular readers of Mailers Hub News may include in their daily routine monitoring the Federal Register or the docket postings on the Postal Regulatory Commission’s website.  Those who do, however, likely have noticed the dozens – hundreds – of Postal Service negotiated service agreements that have been filed and approved in recent months. Paperwork…

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OIG Audit Finds Substantial Impact from LTO

One of the more controversial changes being implemented by Postmaster General Louis DeJoy as part of his 10-Year Plan is the elimination of afternoon collection trips from outlying post offices to processing centers. The “Local Transportation Optimization” initiative (most recently rebranded as “Regional Transportation Optimization”) was introduced in October 2023 in the service area of the Richmond (VA) regional processing…

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