The Postal Service apparently wants to keep Doug Tulino on the job very badly. Tulino has spent his postal career in labor relations and human resources, becoming chief human resources officer and executive vice-president in 2020. Despite little if any experience in field operations or management, he was chosen by former postmaster general Louis DeJoy to serve as deputy PMG. …
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The five members of the Postal Regulatory Commission and the nine governors of the Postal Service are all appointed by the president and seated only after Senate confirmation. On each panel, a partisan majority cannot exceed one seat, which makes for interesting choices when a president must fill vacancies with a nominee from the other party. Also, both commissioners and…
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To no-one’s surprise, the Postal Regulatory Commission approved the Postal Service’s April 9 request to raise prices on its market-dominant classes of mail. In its May 30 decision, the PRC stated The Commission concludes that the planned price adjustments are consistent with the regulations of 39 CFR part 3030 and applicable Commission directives and orders. The planned price adjustments are…
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Printing and mailing operations are examples of custom manufacturing, and companies that are leaders create a culture of problem-solving. McKinsey & Company asserts that when companies actively involve their employees in problem-solving on a daily basis, it leads to increased motivation, improved job performance, enhanced organizational performance, and sets in motion a virtuous cycle. This approach unlocks immense potential for…
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Working for decades as an industry consultant, I’ve navigated the consolidation of numerous industry associations, including GATF, PIA, NAPL, MFSA, AMSP, and more. One key lesson emerged: Regardless of the products or services you offer, be it prepress, wide format, print, or mail, the fundamental rule of business success remains – listening and responding to your customers is essential. Neglecting…
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The “Three Point Revolution” completely changed basketball. The size of the court effectively doubled with no more players to cover it. And every playbook became obsolete. The same thing has happened to the environment in which your organization operates. And far too many playbooks haven’t changed at all. Introduction I coach senior executives. Those coaching sessions always address significant challenges…
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Usually, when the Postal Regulatory Commission allows the Postal Service to conduct a test of a potential new product or service, there’s a finite arc of related events, such as a proposal by the USPS, review by the PRC, and establishment of a test with reporting requirements and specific start and end dates. Over the test period, results are reported…
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In an unabashed example of creative reinterpretation, the Postal Service has reframed the ongoing changes to its processing and transportation networks as initiatives designed to reduce its carbon footprint. In a lengthy Industry Alert issued February 6, the agency asserted that the environmental benefits flow from elements of Postmaster General Louis DeJoy’s 10-Year Plan, repeating some of his stock criticisms…
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On February 21, in their webinar, the “Bad News About Sales Tax: The Tax Man Cometh,” lawyers Martin Eisenstein and Jamie Szal of Brann & Isaacson, the Mailers Hub-recommended law firm, cautioned close to 100 attendees – from direct mail producers and other companies – of the threat of state sales taxes and other taxes pose that they may unknowingly be exposed…
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When the comments of an organization’s top executive to its board of directors are published in a press release after they’ve met, it’s likely that such a statement is less intended to report on the meeting’s proceedings than to provide curated information for public and media consumption. Any candid discussions among the organization’s leadership are kept confidential. The Postal Service’s…
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