In an unabashed example of creative reinterpretation, the Postal Service has reframed the ongoing changes to its processing and transportation networks as initiatives designed to reduce its carbon footprint. In a lengthy Industry Alert issued February 6, the agency asserted that the environmental benefits flow from elements of Postmaster General Louis DeJoy’s 10-Year Plan, repeating some of his stock criticisms…
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Despite regular claims of “steady” service, the Postal Service’s own data shows that the only steadiness of service is in its worsening. Though the agency has granular service performance data, by weeks and months if not days; by geographic area if not by ZIP Code and processing facility; and by specific products within the classes of mail, what it chooses…
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As was widely reported last month after the Postal Service released it financial results for Fiscal Year 2023 (October 2022 through September 2023), the third year of Postmaster General Louis DeJoy’s 10-Year Plan, the agency’s anticipated and actual financial performance numbers are far apart. Projections On page 46 of The Plan, the agency charted its projected net losses totaling $159.8…
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There are many human qualities that can be seen two ways, depending on whether the observer believes them to be positive or negative. For example, someone who perseveres is praised by supporters as determined, courageous, and steadfast, but criticized concurrently by skeptics as dogmatic, obstinate, or stubborn. Persons who show self-confidence in the face of challenges are praised as tenacious,…
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When the comments of an organization’s top executive to its board of directors are published in a press release after they’ve met, it’s likely that such a statement is less intended to report on the meeting’s proceedings than to provide curated information for public and media consumption. Any candid discussions among the organization’s leadership are kept confidential. The Postal Service’s…
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Though the Postal Service has issued its PQ IV service performance data, it remains questionable whether the reported figures truly represent the service experience of the associated class or category of mail. Significant quantities of mail remain not “in measurement” for any of several reasons, but the leading causes are “long haul,” “no piece scan,” and “no start-the clock.” The…
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Anyone who’s been in or around the Postal Service long enough begins to see annual cycles in service, volume and revenue, and official pronouncements for any and all of it. At this time of year, the agency usually is finishing its ramp-up to the holiday shipping season. This year, the mid-term elections are also underway, meaning the usual high level…
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It’s hardly news that hard-copy mail volume is shrinking – it has been for fifteen years as the uptake of electronic messaging has accelerated. However, the diversion to electronic media that may work in some applications – personal emails and texts in place of written letters and cards – doesn’t mean all messages translate well. Many individuals still prefer paper bills and…
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