PQ II/FY 2025 service performance continued an unimpressive pattern; the Postal Service’s own data reveals that most district and area scores continued to be below targets, even though the targets were significantly lower than in FY 2024. Moreover, only mail “in measurement” is reflected in USPS service scores and, for Marketing Mail, little other than destination-entered mail is measured, clearly…
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Having been leaked to the press earlier in the week, the big news from the Governors of the Postal Service was somewhat anti-climactic when, during the Friday public session of their May 9-10 meeting, they announced the selection of David Steiner as the 76th postmaster general. The official press release and concurrent Industry Alert contained the predictable paeans about the…
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Registration and vendor participation at this year’s National Postal Forum was greater than in recent years, and offered attendees an extensive matrix of sessions, a busy exhibit hall, and evening receptions on Sunday and Monday evenings.Outgoing Executive Director Maureen Goodson, incoming Executive Director Karen McCormick, Mary Guthrie, NPF’s Director of Marketing and Exhibits, and the entire NPF staff rightly deserve…
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Most people who travel for pleasure, but especially those who travel for business, have developed loyalties over the years to particular airlines, hotel chains, car rental companies, etc. Often these loyalties are reinforced by the companies’ programs – frequent flyer miles and similar points systems or affinity credit cards – that reward the customer and deter switching to another provider.…
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In the past, when a postmaster general left, that person went into retirement or found other work but had no further involvement in the Postal Service. Most would say that’s how it should be – but the departure of Louis DeJoy has been different. Having been moved out his role unceremoniously and definitely not on his schedule, some people might…
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There’s another vacancy on the Postal Service’s Board of Governors: Robert Duncan resigned effective March 27. According to his letter of resignation that was included in the Postal Service’s press release, Duncan is now “coping with a chronic and progressive health condition that is preventing me from giving this role the full time and attention it deserves.” A supporter of…
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When Louis DeJoy announced February 18 that he’d “notified the Postal Service Board of Governors that it is time for them to begin the process of identifying his successor,” speculation began about how that process would unfold. In his statement, he clearly anticipated that the governors would have plenty of time to find his replacement and that he, in turn,…
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It’s doubtful that anyone doesn’t know the meaning of the analogy that something is “like putting lipstick on a pig.” With no offense intended to pigs, it simply means that the fundamental nature of something isn’t changed or improved by the addition of superficial or cosmetic devices. The analogy applies to the recent press release (and accompanying Industry Alert and…
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The Postal Regulatory Commission wasted little time responding to Postmaster General Louis DeJoy’s claim in his March 13 letter (see p. 2) that it’s an “unnecessary agency.” In a press release issued later that day, the commission said: “The Postmaster General’s statements about the Postal Regulatory Commission’s role during the recent mismanagement of USPS are false. The Commission follows the…
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In a three-and-a-half page letter sent March 13 to the leadership of the House and Senate and the respective committees with USPS oversight, Postmaster General Louis DeJoy recited – again – the many faults he found with the agency when he arrived, and listed seven areas in which his 10-year Plan has led to “impactful” accomplishments. The task list In…
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