Congressional Letter Comments on PRC Rulemaking

For someone who rejects outside involvement in how he conducts business, Postmaster General Louis DeJoy has, through his policies and attitudes, managed to attract the very kind of external oversight he dislikes. Another letter The latest example is a May 23 letter to the Postal Regulatory Commission from four members of the House Committee on Oversight and Accountability: Jamie Raskin…

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Five Tips to Do Something!

– by guest author Christopher O’Brien, President, BCC Software Under the leadership of PMG Louis DeJoy, the USPS® is actively implementing bold and necessary changes to the largest postal delivery network in the world as part of their Delivering For America (DFA) plan. When completed, it will transform an outdated, costly, and inefficient system into an optimized and enhanced integrated…

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How Much Does Bad Customer Service Cost?

Working for decades as an industry consultant, I’ve navigated the consolidation of numerous industry associations, including GATF, PIA, NAPL, MFSA, AMSP, and more.  One key lesson emerged: Regardless of the products or services you offer, be it prepress, wide format, print, or mail, the fundamental rule of business success remains – listening and responding to your customers is essential.  Neglecting…

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Best Direct Mail Offers

Direct marketers know the offer you choose to send is extremely important.  Sending the right direct mail offer to the right person drives direct mail ROI.  When you start planning your direct mail offer, your design and target list should correspond to it.  When there is a mismatch between them, your ROI is significantly reduced. To create the best offers…

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PRC Approves Zone 10, Faults Unresponsive USPS

On March 22, the Postal Regulatory Commission approved a Postal Service proposal, filed November 22, 2023, to add a new Zone 10 to the prices for Priority Mail Express, Priority Mail, and USPS Ground Advantage.  The USPS had stated in its filing that, if approved, the new Zone 10 prices would be effective at a future date, but no sooner…

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Missoula as Everywhere

As the Postal Service was accelerating its repurposing and consolidation of mail processing operations, it became known that one facility that would be affected was the Missoula (MT) P&DC. Under the network realignment plan, it would be downgraded to a Local Processing Center, handling only mail destinating in its service area.  Outgoing volume would be trucked nearly 200 miles over…

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PRC Estimates Value of USO and Monopolies

Every year in its annual report, the Postal Regulatory Commission provides its estimate of the value of the Postal Service’s monopolies over the delivery of some hard-copy mail and access to the mailbox.  At the same time, the PRC estimates the cost to the USPS for its Universal Service Obligation.  Both figures are for the prior full fiscal year.  On…

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“Pilot Test” Continues Adrift

Usually, when the Postal Regulatory Commission allows the Postal Service to conduct a test of a potential new product or service, there’s a finite arc of related events, such as a proposal by the USPS, review by the PRC, and establishment of a test with reporting requirements and specific start and end dates.  Over the test period, results are reported…

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Finger-pointing Follows Withdrawal of PCH NSA

As the saying goes, “Success has many parents while failure is an orphan.”  To a degree, this may apply to the stillborn negotiated service agreement with Publishers Clearing House that the Postal Service had filed last August 11.  That filing was different from other NSAs in that it was for market-dominant mail, not competitive products.  As the USPS stated in…

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