PQ II/FY 2025 service performance continued an unimpressive pattern; the Postal Service’s own data reveals that most district and area scores continued to be below targets, even though the targets were significantly lower than in FY 2024.
Moreover, only mail “in measurement” is reflected in USPS service scores and, for Marketing Mail, little other than destination-entered mail is measured, clearly skewing what would be the true Marketing Mail scores if the less efficient origin-entered mail were better represented in the mix.
The first chart, below, shows the trend of national level ser-vice over the past fourteen quarters, often reflecting typical seasonal variation. These are aggregated figures based on homogenized, national level class averages that combine the results for all categories and presort levels, often concealing the outlying scores visible in more granular data.
PQ II/FY 2025 national level scores were lower compared to PQ II scores for the past three fiscal years. Districts in the west again generally performed better; WestPac Area had 14 of the 16 best quarterly average scores for First-Class Mail and Marketing Mail while, of the 16 worst, Southern Area had 7 and Central Area had 9. A minority of the districts hit the service targets for most First-Class Mail: 23 for overnight; 23 for two-day service; and 12, 10, and 17 districts for 3-day, 4-day, and 5-day service, respectively. Only three districts (CA 1, CA 3, and CA 6) met all the targets, while 17 of the 50 districts (MD, VA, IL1, IL2, KS/MO, KY/WV,OH1, OH2, WI, MI1, AL/MS, AR/OK, FL1, GA, LA, SC, and TN) missed all the targets – as did all national level scores for First-Class Mail.
For Marketing Mail, 20 districts achieved the service targets for letters, 13 for flats, and 16 for carrier route mail. Eleven districts (NY3, AZ/NM, CA1, CA2, CA3, CA5, CA6, HI, ID/MT/ OR, NV/UT, and WA) met all the targets, while 26 (DE/PA2, MD, NY1, VA, IL1, IL2, IN, KS/MO, KY/WV, MI1, OH1, OH2, WI, AL/MS, AR/OK, FL1, FL2, FL3, GA, LA, PR, SC, TN, TX1, TX2, and TX 3) missed all the targets – as did all national level scores for Marketing Mail.
Scores for Periodicals are not reported below the area level. The national level score, and three of the area level scores (except for WestPac), failed to achieve the service target.
The second chart, below, shows the number of districts in each area that met the service target for the corresponding First-Class Mail or Marketing Mail – and that a majority of districts are falling short of meeting those targets.
Even more granular data is available from the PRC on the commission’s website under the May 12 daily listing.