Speaking June 3 at the opening general session of the 2024 National Postal Forum, Postmaster General Louis DeJoy took a different approach in his usual rant about what was wrong when he arrived to lead the Postal Service in June 2020. Rather than simply decrying his predecessors’ lack of a plan, he reviewed the operational and ratemaking fundamentals in place…
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For someone who rejects outside involvement in how he conducts business, Postmaster General Louis DeJoy has, through his policies and attitudes, managed to attract the very kind of external oversight he dislikes. Another letter The latest example is a May 23 letter to the Postal Regulatory Commission from four members of the House Committee on Oversight and Accountability: Jamie Raskin…
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To no-one’s surprise, the Postal Regulatory Commission approved the Postal Service’s April 9 request to raise prices on its market-dominant classes of mail. In its May 30 decision, the PRC stated The Commission concludes that the planned price adjustments are consistent with the regulations of 39 CFR part 3030 and applicable Commission directives and orders. The planned price adjustments are…
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After years of compliant support for Postmaster General Louis DeJoy’s 10-Year Plan, the growing outcry over decreasing service performance seems to have inspired a member of the Postal Service’s Board of Governors to offer a different opinion. Outsiders will never know whether that was a bold departure from the usual stilted consonance or a scripted preface to later events, but…
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– by guest author Christopher O’Brien, President, BCC Software Under the leadership of PMG Louis DeJoy, the USPS® is actively implementing bold and necessary changes to the largest postal delivery network in the world as part of their Delivering For America (DFA) plan. When completed, it will transform an outdated, costly, and inefficient system into an optimized and enhanced integrated…
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Earlier today, the Alliance of Nonprofit Mailers filed comments with the Postal Regulatory Commission urging that the Postal Service’s April 9 price filing be rejected. In a statement issued shortly after, the Alliance explained its action: May 6, 2024
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Printing and mailing operations are examples of custom manufacturing, and companies that are leaders create a culture of problem-solving. McKinsey & Company asserts that when companies actively involve their employees in problem-solving on a daily basis, it leads to increased motivation, improved job performance, enhanced organizational performance, and sets in motion a virtuous cycle. This approach unlocks immense potential for…
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On Tuesday, April 9, 2024, the USPS filed its Notice of Market-Dominant Price Change with the PRC. As predicted in the March 25 issue of Mailers Hub News (login required), the Postal Service is seeking the maximum possible increase the rate authority will allow. As stated in the filing, “The Postal Service has available approximately 7.8 percentage points of pricing…
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As Postmaster General Louis DeJoy presses on with his Plan to transform the Postal Service’s collection, processing, transportation, and delivery networks, an audit of the first regional processing and distribution center opened under his Plan found a wide variety of problems. The OIG summarized the transition of operations into the new RPDC: “In July 2023, the Postal Service completed the…
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Working for decades as an industry consultant, I’ve navigated the consolidation of numerous industry associations, including GATF, PIA, NAPL, MFSA, AMSP, and more. One key lesson emerged: Regardless of the products or services you offer, be it prepress, wide format, print, or mail, the fundamental rule of business success remains – listening and responding to your customers is essential. Neglecting…
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