When the comments of an organization’s top executive to its board of directors are published in a press release after they’ve met, it’s likely that such a statement is less intended to report on the meeting’s proceedings than to provide curated information for public and media consumption. Any candid discussions among the organization’s leadership are kept confidential. The Postal Service’s…
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It’s hardly news that hard-copy mail volume is shrinking – it has been for fifteen years as the uptake of electronic messaging has accelerated. However, the diversion to electronic media that may work in some applications – personal emails and texts in place of written letters and cards – doesn’t mean all messages translate well. Many individuals still prefer paper bills and…
Read MoreAttention members of the commercial mail production community: You’re being pitched. After nineteen months in office, and ten months after issuing his 10-year Plan, Postmaster General Louis DeJoy is getting out of his office at USPS HQ and taking his sales pitch to the people. Actually, his Selling the Plan tour began last year; he appeared at selected USPS facilities, at…
Read MoreFor the last seven months of 2021, the Postal Service’s public relations office has issued weekly releases touting service performance improvements. However, a closer look at those releases suggests that, while the authors’ purpose seems to be to create a perception of improvement, that scenario isn’t supported by their own data, and shows a trend that actually isn’t as impressive as they…
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